Customer Support

CollegeLoveMatch provides support for college verification, account access, profiles, matching, messaging, subscriptions, billing, cancellation, refunds, reporting, blocking, account deletion, privacy, and date safety.

Existing members can sign in below to submit and track a support request. For a billing or refund review, use the email address associated with your account and include the charge date, amount, plan, and a short explanation. Never send a full card number or security code.

Direct contact: zach.build23@gmail.com. You may use this address for account, billing, refund, privacy, safety, or accessibility questions. Law-enforcement agencies should follow the Law Enforcement Request Protocols.